CASE STUDIES

Digital Banking Transformation: Indonesia

Digital Retail Banking Transformation Benchmark

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Client.

The client is one of the top 10 private banks in Indonesia.

Issue.

The client wanted to understand what competitors are doing in terms of their bank-wide digital banking transformation roadmap. The client required insights on Indonesia’s Digital Banking market, including growth potential, issues, opportunities and requirement per market segment. It was expected to deliver strategy development for each competitor in terms of digital banking transformation.

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Approach.

Solidiance Digital conducted Diagnostic Benchmarking of the industry players and key stakeholders to obtain detailed view of the market trends, issues, opportunities and growth potential for digital banking. Desk and primary research of industry players was used to understand what client’s competitors have been doing in the market and what were their detailed strategies towards digital banking development.

Execution.

Solidiance Digital placed a team of 6 consultants for project execution. The project included cooperation with bank’s extended steering committee – top management executives and digital banking development strategy teams.

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Engagement ROI.

Comprehensive digital banking market understanding report was delivered, including growth potential, preferences of digital banking and issues per market segment. Solidiance Digital delivered a comprehensive competitor analysis and benchmarking including their detail digital banking strategy, roadmap, issues and challenge faced by current digital banking development.

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